Legal / Privacy Policy

Privacy Policy

Last Updated: February 2026

1. Introduction

PalexAI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website includes:

2.1 Personal Data

Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you choose to participate in various activities related to the website, such as newsletter subscriptions, contact forms, or online chat. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the website.

2.2 Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website. This information is used for analytics and website improvement purposes.

2.3 Cookies and Similar Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Create and manage your account (if applicable)
• Email you regarding your account or order (if applicable)
• Send you newsletters, promotional materials, and other communications
• Respond to your comments, questions, and requests
• Improve the website and user experience
• Monitor and analyze usage and trends to improve your experience
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Third-Party Websites

The website may contain links to third-party websites and applications of interest. Once you have used these links to leave the website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Analytics data: Retained for 26 months (Google Analytics default), then automatically deleted
• Cookie consent preferences: Retained indefinitely until you clear your browser data
• Contact form submissions: Retained for 2 years for customer service purposes

When personal information is no longer needed, we will securely delete or anonymize it.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Google Services

We use third-party services for analytics and advertising, including Google Analytics 4 and Google AdSense. These services may set cookies or use similar technologies to measure traffic, prevent fraud, and deliver and measure ads.

8.1 Google Analytics

We use Google Analytics 4 to understand aggregate traffic and usage patterns. You can learn more about Google Analytics privacy at https://policies.google.com/privacy.

8.2 Google AdSense

We display ads served by Google AdSense. Google and its partners may use cookies and identifiers to show ads based on your visits to this and other sites, and to measure and improve ad performance. You can learn more about how Google uses data from partner sites at https://www.google.com/policies/privacy/partners/. You can opt out of personalized advertising by visiting https://adssettings.google.com/.

9. Children's Privacy

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.

10. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

10.1 How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Email: privacy@palexai.com
• Subject Line: Include "Data Request" for faster processing
• Required Information: Your name, email address associated with your use of our site, and specific request

We will respond to all requests within 30 days as required by applicable law. We may need to verify your identity before processing your request.

11. Cookie Policy

When required by local law, we show a banner to inform you that cookies may be used for analytics and advertising. By continuing to use the site or by dismissing the banner, you consent to this use. You can manage cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

• Privacy Inquiries: privacy@palexai.com
• General Inquiries: hello@palexai.com
• Visit our Contact page: palexai.com/contact